PRIVACY POLICY
Effective Date: September 15, 2026
This Privacy Policy describes how Janxy Dispatch (“Janxy Dispatch,” “Janxy,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects information when you visit our website, submit an inquiry, communicate with us, or otherwise interact with our services.
By using our website or voluntarily submitting information to us, you acknowledge the practices described in this Privacy Policy.
1. Scope
This Privacy Policy applies to information collected through the Janxy Dispatch website, carrier inquiry forms, and communications relating to our dispatch services.
Janxy Dispatch provides remote dispatch-related services primarily for United States motor carriers. Our services are intended for individuals who are at least 18 years old.
This Privacy Policy does not govern the independent privacy practices of third parties, including motor carriers, freight brokers, shippers, load boards, payment providers, telecommunications providers, or other services with which you may separately interact.
2. Information We Collect
A. Information You Provide
When you submit a carrier inquiry or otherwise communicate with Janxy Dispatch, we may collect information including:
- Full name;
- Company or business name;
- Email address;
- Telephone number;
- USDOT number;
- MC number or other operating-authority information;
- Equipment or trailer type;
- Number of trucks;
- Current or preferred operating locations;
- Preferred lanes, regions, or areas;
- Regions or locations you wish to avoid;
- Availability;
- Expected or preferred rate per mile;
- Length or age of operating authority;
- Preferred contact or meeting time;
- Time zone;
- Additional information you voluntarily provide;
- Your acknowledgement or consent to being contacted; and
- An optional age range, if you choose to provide it.
Providing an age range is optional. Janxy Dispatch does not require your exact date of birth through its general carrier inquiry form.
B. Technical and Security Information
When you access or interact with our website, certain technical information may be processed automatically as necessary to operate, secure, troubleshoot, and protect the website.
This may include information associated with an internet connection or request, browser or device information, timestamps, request metadata, and information used to detect abuse, spam, automated submissions, or excessive requests.
Janxy Dispatch may use privacy-conscious technical measures, including hashing or similar techniques, to assist with abuse prevention and rate limiting.
C. Communications
If you contact us by telephone, email, text message, or another communication method, we may retain the contents and associated information as reasonably necessary to respond to you, maintain business records, provide services, resolve disputes, or protect our rights.
Unless separately disclosed and lawfully permitted, this Privacy Policy does not represent that telephone calls are recorded.
3. How We Use Information
We may use information we collect to:
- Review and respond to carrier inquiries;
- Determine whether our dispatch services may be suitable for a carrier;
- Contact prospective or existing carriers;
- Provide and administer dispatch-related services;
- Understand a carrier's equipment, operating preferences, lanes, and availability;
- Personalize communications and customer service;
- Schedule requested communications;
- Maintain business and service records;
- Prevent duplicate, fraudulent, abusive, or automated submissions;
- Protect the security and integrity of our website and systems;
- Diagnose technical problems;
- Enforce our agreements and policies;
- Respond to legal requests or comply with applicable legal obligations;
- Establish, exercise, or defend legal claims; and
- Improve our website, operations, and services.
Where an optional age range is provided, it may be used to better understand our users and appropriately tailor communication and customer service. It is not intended to be used for unlawful discrimination.
4. Communications
When you provide contact information and request information about Janxy Dispatch, you authorize us to contact you regarding your inquiry or our services through reasonable communication methods, which may include telephone, email, or text messaging.
Submitting an inquiry does not obligate you to purchase services.
Where applicable law gives you a right to withdraw consent from particular communications, you may exercise that right by informing us through the relevant communication method or by contacting us at [dispatch@janxydispatch.com](mailto:dispatch@janxydispatch.com).
5. How We Store Information
Website inquiry information may be processed and stored using third-party cloud infrastructure and database services, including services provided by Cloudflare.
We take reasonable administrative and technical measures intended to restrict unauthorized access to information under our control.
However, no website, network, transmission method, database, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
6. Service Providers
We may use third-party providers to support the operation of Janxy Dispatch, including providers of:
- Website hosting and content delivery;
- Cloud databases and computing infrastructure;
- Domain-name services;
- Business email;
- Telecommunications;
- Security and abuse prevention;
- Payment or invoicing services; and
- Other business infrastructure.
These providers may process information as necessary to perform services for us and may maintain their own contractual, legal, security, and privacy obligations.
7. Disclosure of Information
We may disclose information:
A. To Service Providers
We may provide information to service providers where reasonably necessary for them to provide infrastructure or services to Janxy Dispatch.
B. For Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary or appropriate to:
- Comply with applicable law, regulation, legal process, court order, or governmental request;
- Protect the rights, property, systems, or safety of Janxy Dispatch, our users, carriers, or others;
- Investigate suspected fraud, misuse, security incidents, or unlawful activity;
- Enforce applicable agreements or policies; or
- Establish, exercise, or defend legal claims.
C. Business Changes
If Janxy Dispatch is incorporated, reorganized, sold, transferred, merged, or otherwise undergoes a business restructuring, information may be transferred as part of that transaction or transition, subject to applicable law.
8. Sale of Personal Information
Janxy Dispatch does not sell personal information submitted through its carrier inquiry form as a business model.
We do not collect carrier inquiry information for the purpose of selling lists of carrier personal information to unrelated marketers.
9. Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business records, resolving disputes, preventing abuse, enforcing agreements, and satisfying applicable legal obligations.
Retention periods may vary depending on the nature of the information and the reason it is held.
We may delete or anonymize information when it is no longer reasonably required, subject to legitimate business and legal requirements.
10. Data Access, Correction, and Deletion Requests
You may contact us to request access to, correction of, or deletion of personal information you have provided to us.
Requests may be submitted to:
[dispatch@janxydispatch.com](mailto:dispatch@janxydispatch.com)
We may need to verify your identity or authority before acting on a request.
Certain information may be retained where reasonably necessary or legally permitted, including for recordkeeping, fraud prevention, dispute resolution, security, contractual obligations, or compliance with applicable law.
Rights may vary depending on the jurisdiction and applicable law. Nothing in this Privacy Policy is intended to limit privacy rights that cannot lawfully be waived or restricted.
11. Data Minimization
Janxy Dispatch seeks to collect information reasonably relevant to evaluating inquiries and providing its services.
Our general inquiry form does not require an exact date of birth. If age-related information is requested, it should ordinarily be limited to an optional age range.
Users should not submit Social Security numbers, financial-account passwords, credit-card numbers, medical information, or other unnecessary sensitive information through general website forms or free-text fields.
12. Children and Minors
Janxy Dispatch's services are intended only for persons 18 years of age or older.
We do not knowingly solicit carrier inquiries from children or minors. If we learn that information was submitted by a person under 18 in circumstances where it should not have been collected, we may delete it.
13. Third-Party Websites and Services
Our website may contain links to websites, platforms, or services operated by third parties.
Janxy Dispatch does not control the privacy, security, availability, content, or practices of independent third parties. Accessing a third-party service is subject to that party's terms and privacy practices.
14. Cookies and Similar Technologies
Janxy Dispatch may use cookies, local storage, or similar technologies where reasonably necessary for website functionality, security, preferences, abuse prevention, or other disclosed purposes.
If analytics, advertising, or other non-essential tracking technologies are introduced in the future, this Privacy Policy and, where required, the website's consent mechanisms should be updated accordingly.
15. International Processing
Janxy Dispatch operates remotely and uses internet-based service providers and infrastructure. Information may therefore be processed or stored in jurisdictions different from the jurisdiction in which you reside.
Where required by applicable law, we will take appropriate measures relating to cross-border processing or transfers.
16. Security
We use reasonable safeguards appropriate to the nature of our operations and information, which may include access restrictions, authentication controls, private administrative credentials, encrypted network communications, cloud-provider security controls, rate limiting, and other measures intended to reduce unauthorized access or abuse.
Users are responsible for using appropriate security practices when communicating sensitive business information electronically.
17. No Absolute Security Guarantee
Although we take reasonable steps to protect information, no electronic system is completely immune from unauthorized access, human error, technical failure, cyberattack, or other security risks.
To the maximum extent permitted by applicable law, this Privacy Policy does not create a guarantee that a security incident can never occur.
18. Changes to This Privacy Policy
We may modify this Privacy Policy from time to time to reflect changes to our website, services, business structure, technology, legal obligations, or privacy practices.
The updated version will be posted with a revised effective or “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before materially changing how previously collected personal information is used.
19. Applicable Rights
Nothing in this Privacy Policy is intended to waive, exclude, or restrict rights or obligations that cannot lawfully be waived, excluded, or restricted under applicable law.
20. Contact Us
Questions, privacy requests, or concerns regarding this Privacy Policy or Janxy Dispatch's handling of personal information may be directed to:
Janxy Dispatch Email: dispatch@janxydispatch.com
Janxy Dispatch is a remote dispatch service serving U.S.-based motor carriers.