Frequently asked questions
Good questions. Straight answers.
Find answers about working with JD, or get in touch to discuss your operation.
Before you get started
Good questions.
Straight answers.
Understand how dispatch support fits into your business.
What does Janxy Dispatch do?
We provide load sourcing, rate negotiation, broker communication, paperwork coordination, and administrative dispatch support for owner-operators and small carriers.
Are you freight brokers?
No. Janxy Dispatch provides dispatch support for carriers. We help you find load options and communicate with brokers, while you stay in control of your truck and decide which loads to accept.
How does your dispatch service work?
We start with a conversation about your equipment, location, preferred lanes, and schedule. Then we search for suitable loads and discuss rates with brokers. You review and approve each load, and we help coordinate the paperwork, pickup, and delivery details.
What documents are required to get started?
We need your carrier profile, certificate of insurance (COI), limited power of attorney (LPOA), MC authority, W-9, and a notice of assignment (NOA) or voided check, depending on your payment setup. We’ll walk you through these documents during onboarding.
Do I choose which loads I accept?
Yes. You retain final authority over every load. You can accept or reject any option presented to you.
Do you negotiate rates?
We communicate and negotiate with brokers on your behalf, then present the details for your approval. Negotiation does not guarantee a particular rate.
What equipment types do you work with?
We support dry vans, box trucks, sprinter vans, and reefers. Different equipment? We’re open to discussion. Share the details through our contact page and let’s schedule a meeting to talk about your operation.
Do I need my own DOT and MC authority?
Dispatch support is intended for authorized motor carriers. We review your operating setup and applicable authority information during onboarding.
Do you work with new authorities?
New authorities are welcome to inquire. Available options depend on individual broker requirements and your operating profile; not every broker accepts a new authority.
What is your dispatch rate?
Our dispatch rate is 8% of gross load revenue, and we’re open to discussion. Schedule a meeting through our contact page so we can talk about your operation, the support you need, and the fee. We’ll confirm the agreed services and payment terms in writing before we begin.
Can I stop using JD?
Yes. Please give us one week’s notice by email or phone before ending the service. A serious breach of the agreed policies may be grounds for ending it sooner, as set out in the carrier-dispatcher agreement. We’ll coordinate any active loads and outstanding paperwork with you.
Do you guarantee a certain rate per mile?
No. We do not guarantee specific rates, revenue, or profitability. Rates change with location, equipment, season, demand, fuel conditions, and other market factors.
Do you guarantee loads?
We work to find suitable loads for every carrier we support. Available options depend heavily on your driver’s location, equipment type, schedule, and current freight demand. We’ll keep you informed about what’s available so you can decide what works for your truck.
How do I get started?
Start by providing the basic carrier information requested on our contact page. We’ll then schedule a meeting to discuss your operation, explain our services, and agree on the details together. Next, we sign a carrier-dispatcher agreement setting out our role as your bona fide dispatch agent and the scope of our authority. You then arrange authorized access to the load boards you use, such as DAT, so we can start finding loads for you.